Key skills
CRM
About this role
Role Overview
- Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events;
- Solving and escalating tech issues;
- Handling support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM;
- Interact with other departments and escalate customer feedback further.
Requirements
- Customer-oriented approach;
- Good communicator with the ability to ask and listen;
- Good verbal and writing skills at an Upper-intermediate level in English and Ukrainian;
- Problem-solving and logical thinking skills;
- Result-oriented and stress-resistant;
- Aspiration to self-development and willingness to grow;
- Professional, multitasking, and empathetic skills.
Benefits
- 24 working days of annual vacation;
- medical insurance;
- paid sick leaves and child sick leaves;
- maternity and paternity leaves;
- Breakfasts and lunches in the office;
- Good working conditions in a comfortable office in UNIT.City;
- A parking lot with free spaces for employees;
- Occasional business trips to Western Europe.