Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events;
Solving and escalating tech issues;
Handling support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM;
Interact with other departments and escalate customer feedback further.
Requirements
Customer-oriented approach;
Good communicator with the ability to ask and listen;
Good verbal and writing skills at an Upper-intermediate level in English and Ukrainian;
Problem-solving and logical thinking skills;
Result-oriented and stress-resistant;
Aspiration to self-development and willingness to grow;
Professional, multitasking, and empathetic skills.
Benefits
24 working days of annual vacation;
medical insurance;
paid sick leaves and child sick leaves;
maternity and paternity leaves;
Breakfasts and lunches in the office;
Good working conditions in a comfortable office in UNIT.City;