Start-up or scale-up background — has worked in a fast-moving environment with evidence of owning cross-functional work under resource constraints, not just managing tasks.
Cross-functional connector — has operated as the bridge between commercial and technical teams, not just within one function. Evidence of working alongside both sales and engineering as a regular part of the role.
Delivery track record — has kept complex, multi-team workstreams moving end to end, from requirement to delivery, with accountability for the outcome.
Strong communicator — has managed stakeholder and customer communication directly, with evidence of proactive updates and confident escalation management.
Process builder — has created or improved repeatable processes in a fast-moving environment. Not just followed them.
Start-up or consultancy environment — has worked in a company of under 50 people, or a fast-moving agency or consultancy with direct client exposure.
Comfortable working with engineering teams — can read a technical brief, understand a blocker, and ask the right questions without needing everything explained twice.
Tooling — familiarity with project and collaboration tools. We use Linear, Notion, Slack, and Google Workspace. Experience with any is a plus.
AI or software environment — prior experience in a software, SaaS, or AI company is strongly preferred.
Benefits
Open salary structure — this role offers a competitive base salary, starting from £65,000 per annum.
Equity share options — we operate an EMI share option scheme, so when the company grows in value, you share in it. Options vest over 48 months with a 12-month cliff.
Pension — we contribute 3% through Penfold via salary sacrifice, with 5% employee contributions. Auto-enrolment applies after a 3-month postponement period, though you can join sooner if you'd like.
Hybrid-first — minimum 3 days a week in our London office near Liverpool Street Station, with flexibility built around delivery and trust.
Perks at Work — access to thousands of discounts across 30,000+ brands via CharlieHR, including up to 44% off cinema tickets and 15% off high street retailers.
Cycle to Work scheme — purchase a bike and accessories in a tax-efficient way through salary sacrifice via Cyclescheme.
Holiday Purchase scheme — buy up to 5 additional days of annual leave per year, spread across monthly salary deductions.
25 days annual leave plus bank holidays, with the option to carry forward up to 3 days.
Friday office lunch — every Friday in the London office, lunch is on us.
Company socials — throughout the year we take time to reflect, reconnect, and recharge together.
AXA private medical insurance — Neurolabs covers the full premium. Cover includes cancer treatment, diagnostics, physiotherapy, counselling, and European travel insurance. Dental and optical handbooks also available.