Field Service Engineer – Southern Germany, Munich, Stuttgart

Role Overview

• install, configure and maintain equipment solutions onsite at customer facilities
• be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment
• answer difficult customer questions about product features
• perform start-up testing and deliver customer training on product capabilities, features and general maintenance of products
• build and maintain strong, trust-based customer relationships
• work closely with other supporting team members to provide exceptional customer service
• ensure execution of defined service and installation calls on assigned customers necessary to achieve goals
• support customer installation project management
• provide on-site installation, validation and commissioning of Automatic Packaging Solutions Systems
• perform hands-on troubleshooting, service and repairs (including upgrades, modifications)
• provide on-site training to customers
• schedule tasks at customer job sites
• troubleshoot issues quickly and effectively, using technical drawings and documentation
• perform routine maintenance and emergency services as they arise
• continuous learning, including customer operational processes, packaging designs, technical specifications
• support requests and issue management
• spares management towards end customer
• stay up to date with industry and market trends
• documentation, reporting and administrative work related to project installs and preventative maintenance
• basic clerical and administrative duties (emails, expense reports, travel arrangements, technical reports)
• communicate responsively and productively with company and customer personnel
• adhere to all company and local customer safety requirements and protocols
• work against set performance KPIs

Requirements

• Bachelor degree/technical education OR minimum 3 years experience in troubleshooting electrical/mechanical equipment
• Strong diagnostic and problem-solving skills with a customer-first mindset
• Skilled in use of mechanical and electrical hand tools; able to read technical schematics and wiring diagrams
• Detail oriented and stress resistant
• Strong communication and collaboration skills
• Flexible and adaptable to changes
• Comfortable working independently, managing your own time with minimal supervision
• Customer service oriented with ability to balance multiple tasks and priorities
• Innovative and self-assured with decision making ability and hands-on mentality
• Positive attitude and ability to learn quickly in a hyper-growth environment
• Familiar with Microsoft Office; experience with reporting tools or service software is a bonus
• Fluent in English and local language (spoken and written)

Benefits

• medical, dental, and vision coverage
• 401(k) retirement plan
• Paid Time Off
• Health Savings and Flexible Spending Accounts (HSA/FSA)
• life and disability insurance
• access to an Employee Assistance Program (EAP) to support your overall well-being