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Field Service Engineer – Southern Germany, Munich, Stuttgart at Packsize | JobVerse
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Field Service Engineer – Southern Germany, Munich, Stuttgart
Packsize
Remote
Website
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Field Service Engineer – Southern Germany, Munich, Stuttgart
Germany
Full Time
1 week ago
Visa Sponsorship
Apply Now
Key skills
Project Management
Communication
Decision Making
Collaboration
About this role
Role Overview
install, configure and maintain equipment solutions onsite at customer facilities
be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment
answer difficult customer questions about product features
perform start-up testing and deliver customer training on product capabilities, features and general maintenance of products
build and maintain strong, trust-based customer relationships
work closely with other supporting team members to provide exceptional customer service
ensure execution of defined service and installation calls on assigned customers necessary to achieve goals
support customer installation project management
provide on-site installation, validation and commissioning of Automatic Packaging Solutions Systems
perform hands-on troubleshooting, service and repairs (including upgrades, modifications)
provide on-site training to customers
schedule tasks at customer job sites
troubleshoot issues quickly and effectively, using technical drawings and documentation
perform routine maintenance and emergency services as they arise
continuous learning, including customer operational processes, packaging designs, technical specifications
support requests and issue management
spares management towards end customer
stay up to date with industry and market trends
documentation, reporting and administrative work related to project installs and preventative maintenance
basic clerical and administrative duties (emails, expense reports, travel arrangements, technical reports)
communicate responsively and productively with company and customer personnel
adhere to all company and local customer safety requirements and protocols
work against set performance KPIs
Requirements
Bachelor degree/technical education OR minimum 3 years experience in troubleshooting electrical/mechanical equipment
Strong diagnostic and problem-solving skills with a customer-first mindset
Skilled in use of mechanical and electrical hand tools; able to read technical schematics and wiring diagrams
Detail oriented and stress resistant
Strong communication and collaboration skills
Flexible and adaptable to changes
Comfortable working independently, managing your own time with minimal supervision
Customer service oriented with ability to balance multiple tasks and priorities
Innovative and self-assured with decision making ability and hands-on mentality
Positive attitude and ability to learn quickly in a hyper-growth environment
Familiar with Microsoft Office; experience with reporting tools or service software is a bonus
Fluent in English and local language (spoken and written)
Benefits
medical, dental, and vision coverage
401(k) retirement plan
Paid Time Off
Health Savings and Flexible Spending Accounts (HSA/FSA)
life and disability insurance
access to an Employee Assistance Program (EAP) to support your overall well-being
Apply Now
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