Lead, coach, and develop a remote team of system administrators and developers across business applications and BI platforms.
Establish clear role expectations, performance goals, and career development plans for all team members.
Conduct regular 1:1s, performance reviews, and ongoing feedback.
Foster a collaborative, inclusive, and high-performing remote team culture.
Manage team delivery using Agile methodologies with two-week sprint cycles.
Partner with Product Owners to ensure backlog readiness and effective sprint planning.
Ensure execution of sprint ceremonies including planning, stand-ups, reviews, and retrospectives.
Balance operational support, enhancement work, and technical debt within sprint commitments.
Provide leadership oversight for Salesforce, NetSuite, BI platforms, and application integrations.
Ensure adherence to SDLC, engineering standards, security requirements, and testing practices.
Collaborate with architecture, security, and peer application teams to ensure alignment.
Define and monitor delivery and operational metrics such as velocity, sprint predictability, and defect trends.
Use metrics to drive continuous improvement and inform leadership decisions.
Identify tools and processes to improve delivery efficiency and team effectiveness.
Act as an escalation point for delivery and operational issues.
Partner with US based application leaders to align priorities.
Communicate status, risks, and dependencies clearly to leadership.

Manager, Business Applications

Key skills