Leading the transition and management of outsourced services to streamline client operations and enhance efficiency
Overseeing delivery teams and managing performance to meet client expectations and service level agreements
Implementing process optimization strategies to improve managed services tools and workflows
Utilizing project management skills to coordinate and deliver complex service management projects
Applying systems thinking to identify and address underlying problems and opportunities within managed services
Directing teams through challenging situations, maintaining composure and providing strategic guidance
Crafting and conveying clear, impactful messages to stakeholders, confirming alignment and understanding
Validating outcomes with clients, incorporating feedback to refine service delivery and performance
Developing and sustaining diverse, inclusive, and high-performing teams through coaching and mentorship
Managing budgetary aspects of service delivery, confirming cost-effective solutions and resource allocation
Driving continuous improvement initiatives to enhance service quality and operational performance
Engaging with stakeholders to build relationships and foster collaboration across service delivery functions

At least a Bachelor's degree & 15+ years of experience in software development and application support with strong experience in Full Stack development
Certifications such as PMP, Agile (Certified ScrumMaster), or Oracle Java certifications
Proven expertise in Java/J2EE technologies including frameworks such as Spring, Hibernate, and RESTful services

Senior Manager – FullStack

Key skills