Own the end‑to‑end demand intake and product operations approach across Product Ownership.
Bring structure, visibility and control to a complex backlog aligned to approved business cases.
Organise existing demand, define clear standards for intake, documentation and prioritisation.
Ensure all work is complete, governed and ready before entering the backlog.
Act as the single control point, rationalise inputs from multiple sources and maintain one trusted view of all demand and in‑flight work, with clear traceability, status and progress.
Drive accountability across Product Owners and stakeholders to keep data accurate and work moving.
Design and embed interim processes for intake, tracking and reporting where tooling is still evolving.
Partner with IT and the Product Model Centre of Excellence to translate operational needs into system requirements and lead the transition to a fully system‑enabled operating model.
Highlight demand levels, backlog health and delivery performance, enabling early identification of risks, bottlenecks and gaps.

Must be fluent in English, with excellent written and verbal communication skills.
Extensive experience in Product Operations, PMO, or delivery governance roles within complex, matrixed environments.
A proven record of designing, owning, and materially improving intake, backlog, and operational processes, operating as a builder rather than a coordinator.
Confidence working effectively in environments with incomplete tooling, evolving operating models, or unclear structures, creating clarity where none exists.
Strong, hands-on knowledge of workflow and ticketing tools such as Jira, ServiceNow, or Azure DevOps, including contributing to configuration and process design.
The ability to drive accountability, persistence, and follow-through across diverse stakeholders without relying on formal authority.
A rigorous systems mindset, strong attention to detail and data integrity, with a clear focus on outcomes, visibility, and operational control.

Senior Product Operations Analyst

Key skills