People Coordinator

Role Overview

• Own the People Partnering Jira ticketing queue, resolving employee queries end-to-end within agreed SLAs.
• Be the first point of contact for questions on policies, processes, and lifecycle events.
• Process all lifecycle changes in HiBob: new starters, leavers, contract changes, reporting line updates, and cost centre moves.
• Draft and issue standard letters across the employee lifecycle: offers, probation outcomes, contract variations, promotions, and references.
• Maintain and update letter templates; ensure e-signing and filing are complete.
• Run monthly HiBob audits to ensure data accuracy across org structures, supervisory orgs, and job profiles.
• Identify and implement ways to automate repetitive tasks in HRIS.
• Document and maintain People Team processes and guides, keeping SOPs up to date and improving our Confluence knowledge base.
• Support People Partners on ER cases: note-taking in meetings, shadowing more complex cases, and providing early intervention on emerging issues.
• Build working knowledge of employment practices across UK, Portugal, Spain and Latvia to reduce legal risk and support compliance.
• Conduct exit interviews and report on attrition trends and themes to People Partners.
• Pull headcount snapshots, attrition views, and engagement survey data; produce clean summary views for People Partners and leadership.
• Support non-recurring projects as directed by the People Partner or People leadership.
• Manage onboarding logistics for new starters across all geographies: checklists, welcome comms, and document collection.
• Own recurring People ops routines: probation reminders, benefit enrolment coordination, and site-specific rituals.

Requirements

• Early professional experience, whether an internship, placement year, or a role in operations, office management, administration or similar; startup or scale-up exposure is a plus.
• A genuine interest in building a career in HR.
• Working towards a CIPD qualification or a related degree.
• An interest in UK employment practices and a willingness to build that knowledge quickly; familiarity with any of our other supported locations (Portugal, Spain, Latvia) is a plus.
• Comfortable with HRIS systems (HiBob experience an advantage) and confident producing data summaries in Excel or Sheets.
• Highly organised with strong attention to detail and clear written communication, particularly for formal documentation and letters.
• Able to manage a varied workload, prioritise competing demands, and execute at pace.
• Resilient and adaptable in a fast-moving, multi-geography environment.
• Discreet and trustworthy when handling sensitive employee information.
• High empathy and emotional intelligence: handles nuanced, sensitive situations with care and treats colleagues like customers by giving a thoughtful, responsive service.
• Always looking for ways to improve processes and bring others along with you.
• AI-curious: keen to use AI tools to automate work and, over time, build agents and workflows that make the team more efficient. Hands-on experience is welcome but not essential.

Benefits

• Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps.
• Cycle-to-Work Scheme.
• Health and Life Insurance.
• Pension Scheme.
• 25 days of Annual Leave (+ Bank Holidays).
• Possibility to travel to different offices around Europe.
• Office snacks every day.
• Friendly, comfortable and informal office environment in Central London.
• Flexible working hours, as long it suits both you and your team.