Own the People Partnering Jira ticketing queue, resolving employee queries end-to-end within agreed SLAs.
Be the first point of contact for questions on policies, processes, and lifecycle events.
Process all lifecycle changes in HiBob: new starters, leavers, contract changes, reporting line updates, and cost centre moves.
Draft and issue standard letters across the employee lifecycle: offers, probation outcomes, contract variations, promotions, and references.
Maintain and update letter templates; ensure e-signing and filing are complete.
Run monthly HiBob audits to ensure data accuracy across org structures, supervisory orgs, and job profiles.
Identify and implement ways to automate repetitive tasks in HRIS.
Document and maintain People Team processes and guides, keeping SOPs up to date and improving our Confluence knowledge base.
Support People Partners on ER cases: note-taking in meetings, shadowing more complex cases, and providing early intervention on emerging issues.
Build working knowledge of employment practices across UK, Portugal, Spain and Latvia to reduce legal risk and support compliance.
Conduct exit interviews and report on attrition trends and themes to People Partners.
Pull headcount snapshots, attrition views, and engagement survey data; produce clean summary views for People Partners and leadership.
Support non-recurring projects as directed by the People Partner or People leadership.
Manage onboarding logistics for new starters across all geographies: checklists, welcome comms, and document collection.
Own recurring People ops routines: probation reminders, benefit enrolment coordination, and site-specific rituals.
Requirements
Early professional experience, whether an internship, placement year, or a role in operations, office management, administration or similar; startup or scale-up exposure is a plus.
A genuine interest in building a career in HR.
Working towards a CIPD qualification or a related degree.
An interest in UK employment practices and a willingness to build that knowledge quickly; familiarity with any of our other supported locations (Portugal, Spain, Latvia) is a plus.
Comfortable with HRIS systems (HiBob experience an advantage) and confident producing data summaries in Excel or Sheets.
Highly organised with strong attention to detail and clear written communication, particularly for formal documentation and letters.
Able to manage a varied workload, prioritise competing demands, and execute at pace.
Resilient and adaptable in a fast-moving, multi-geography environment.
Discreet and trustworthy when handling sensitive employee information.
High empathy and emotional intelligence: handles nuanced, sensitive situations with care and treats colleagues like customers by giving a thoughtful, responsive service.
Always looking for ways to improve processes and bring others along with you.
AI-curious: keen to use AI tools to automate work and, over time, build agents and workflows that make the team more efficient. Hands-on experience is welcome but not essential.
Benefits
Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps.
Cycle-to-Work Scheme.
Health and Life Insurance.
Pension Scheme.
25 days of Annual Leave (+ Bank Holidays).
Possibility to travel to different offices around Europe.
Office snacks every day.
Friendly, comfortable and informal office environment in Central London.
Flexible working hours, as long it suits both you and your team.