About this role

Managing customer accounts to track outstanding balances and follow up on overdue payments by phone and email
Processing customer payments, refunds and payment arrangements accurately, keeping records up to date at all times
Investigating payment issues and resolving account queries quickly and professionally
Working closely with internal teams and external partners to support collections activity and ensure the best outcome for customers
Helping to maintain smooth day-to-day accounts receivable processes while supporting wider cash flow objectives

At least 3 years’ experience in a payments, accounts receivable or credit control role
Good working knowledge of Microsoft Office
Experience setting up payment arrangements with customers
Strong attention to detail and problem-solving skills
Confident, professional and customer-focused communication

Customer Payments Administrator

Key skills