Quality Assurance Analyst I

Role Overview

• Responsible for supporting quality assurance through data management, training, reporting and problem resolution
• Work closely with the Manheim Mobile Inspections (MMI) Field and Operations teams to ensure the integrity of the training and quality control system, policies and procedures
• Interact with multiple levels of the Manheim organization
• Gain familiarity with Manheim Mobile Inspections quality and technical operations concepts, practices and methodologies
• Investigate, analyze and resolve inspection issues and arbitrations from both internal and external customers
• Maintain documentation, record, and ensure all involved information, including customer communication for an issue is housed within the QMS
• Respond to the customer promptly upon receipt of an email or phone call, maintain status updates, and ensure customer receives timely responses to findings and resolution
• Interface with operations, I.T., dispatch, and all Manheim departments to find solutions and resolve issues
• Review, analyze and make timely corrections to vehicle condition reports (CR’s) for all inspection issues
• Request, Monitor, track, and follow up on lessons learned, preventative and corrective actions
• Communicate progress, identify and promptly raise risks or issues to Manager
• Assist with coaching and training documentation
• Test new guidelines, changes or adjustments to guidelines or the application
• Learn and comply with company standards and policies
• Regular and consistent attendance and availability
• Assist with special projects and performs other duties as assigned

Requirements

• Bachelor’s degree in related discipline; or equivalent combination of education and work-related experience
• Preferred 3-4 years’ experience in an operations, vehicle inspections, body shop, quality or data analyst setting; customer service background a plus
• Must understand the inspection business from a field level
• Excellent time management skills with the ability to multi-task and prioritize day-to-day responsibilities
• Self-motivated and can motivate others
• Ability to work in a high performance, fast-paced team environment
• Excellent organizational skills, customer-focused, proactive, and team-oriented
• Effective communication (written and verbal) and interpersonal skills required
• Detail oriented, highly focused and very organized
• Ability to work with remote supervision, self-starter and have the ability to work independently to meet objectives
• Ability to adapt to and work effectively within a constantly changing environment

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)