Provides leadership and direction to supervisors and teams within the Billing department, ensuring alignment with organizational goals and service standards.
Oversees the overall health and effectiveness of billing and/or payment processes, ensuring accuracy, timeliness, and compliance.
Validates the integrity of process controls and ensures adherence to established protocols.
Identifies, recommends, and drives the implementation of process enhancements, strategic initiatives, and system improvements across the end-to-end billing and payment lifecycle.
Ensures that billing operations are designed to minimize customer impact and support a seamless client experience.
Oversees the monitoring, tracking, and analysis of reports to identify trends and areas for improvement.
Investigates process irregularities and escalates complex issues to senior leadership for resolution as appropriate.
Coordinates and supports internal and external audits to ensure compliance with billing standards and company standards.
Continuously evaluates operational performance and recommends actionable steps for ongoing process optimization.
Represents the Billing function on cross-functional teams, contributing to the design and development of technical solutions and procedural enhancements.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations.
Seven paid holidays throughout the calendar year.
Up to 160 hours of paid wellness annually for their own wellness or that of family members.
Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Health care insurance (medical, dental, vision).
Retirement planning (401(k)).

Billing Manager

Key skills