Key skills
MentoringCommunicationProblem Solving
About this role
Role Overview
- Manage and fulfil all new user account requests
- Process access amendments with attention to detail and security requirements
- Owning and progressing cases through to resolution
- Responding with empathy to customers and delivering timely resolution of issues
- Documenting solutions and producing guidance on resolution steps
- Self-Motivation & initiative to aid investigation and career development
- Effectively coaching and mentoring colleagues
Requirements
- Strong experience working in a Service Desk or IT support environment
- Proven ability to manage user requests and access provisioning tasks
- Investigation, analytical, problem solving and trouble shooting skills
- Expertise or knowledge relating to a specified Keyloop product / module
- Must have excellent communication skills in local language and English
Benefits
- An inclusive environment to thrive
- Competitive salary reflecting performance
- Opportunities for professional development