Manage day-to-day execution for Braze implementation projects, from kickoff through go-live and early adoption.
Own the integrated project plan: milestones, dependencies, and risks across workstreams covering data, integrations, channel configuration, and campaign enablement.
Partner with a Senior Implementation Lead (or Launch Practice Leader) who owns overall strategy and executive relationships, ensuring your delivery plan supports the agreed roadmap.
Facilitate working sessions and status meetings with client stakeholders to clarify requirements, track progress, and resolve blockers.
Coordinate closely with Solution Architects, Technical Architects, and Technical Producers, and client engineering teams to keep integrations, data flows, and QA on track.
Support critical go-live readiness activities, including test planning, deliverability checks, QA coordination, and launch runbooks.
Maintain clear, concise project documentation (plans, RAID logs, decision logs, status reports) that keeps all parties aligned.
Escalate risks and issues early, propose mitigation options, and drive decisions with support from senior leaders when needed.
Contribute feedback and lessons learned into Stitch implementation playbooks, templates, and best practices as the Braze practice grows.
Manage your time to meet billable utilization targets of 36+ hours per week.
Travel up to 20–25% for project kickoffs, onsite workshops, and key delivery milestones.

5–7+ years in martech, CRM, customer engagement, or related SaaS implementation roles (agency, consultancy, or in-house).
Demonstrated experience leading or coordinating multi-stakeholder implementation projects from kickoff to go-live.
Experience with Braze or a comparable customer engagement platform strongly preferred; Braze certifications or partner experience are a plus.
Prior consulting or professional services experience is a plus but not strictly required.
Executive communication comfort: you can summarize project status and risks succinctly for senior stakeholders, even if you are not the primary executive sponsor.
Must be eligible to work in the United States, Canada, or United Kingdom without visa sponsorship.

Implementation Program Manager

Key skills