Deliver on the product vision and roadmap for Reverse Logistics
Lead an agile, cross-functional delivery team to build scalable and reliable platforms that support reverse logistics and returns operations end-to-end
Serve as the functional domain expert in reverse logistics, connecting technical implementation with business context and operational goals
Collaborate with internal partners and external vendors to engage, influence, and build strong working relationships
Contribute to the broader reverse-logistics modernization journey, unlocking value from new platforms and capabilities and supporting new initiatives
Partner with engineering and delivery teams in an agile environment to deliver scalable and reliable experiences that support Mobile Phone Activations end-to-end
Partner closely with operational stakeholders to understand pain points and translate business needs into well-defined product backlog items and actionable outcomes for delivery teams
Serve as the functional domain expert in Mobile Phone Activations, connecting technical implementation with business context and operational goals
Contribute to the end-to-end mobile activation evolution, unlocking value from integrated carrier, financing, and fulfillment capabilities while enabling new customer and associate-led activation experiences

4+ years of experience as a product manager delivering software products in complex operational domains (retail operations, logistics, supply chain, or post-purchase experiences)
Hands-on familiarity with reverse logistics concepts (returns, repairs, return-to-vendor, write-offs/disposition, shipping)
Experience leading cross-functional agile teams and delivering iterative value through well-shaped roadmaps, backlogs, and clear outcome measures
Strong ability to partner with technology, business, and operations teams, translate needs into product requirements, and make effective trade-offs across scope, timeline, and value
4+ years of experience as a product manager delivering software products in complex, customer-facing ecosystems, ideally within telecom, retail, or transactional platforms
Experience with telecom activation workflows, including plan selection, provisioning, and real-time transaction processing across multiple carrier partners
Hands-on experience designing customer and front-line associate experiences, balancing self-serve capabilities with assisted selling in high-volume environments
Experience working with systems that handle sensitive customer data (PII), with a strong understanding of privacy, security, and regulatory compliance requirements
Strong operational mindset, with familiarity in piloting & iterations for front-line associates.

Product Manager – Reverse Logistics, Mobile Activation

Key skills