Build and maintain trusted, long-term working relationships with customers, internal stakeholders, and partner teams
Understand high-level and detailed technical architectures, facilitate technical discussions, and drive decision-making for optimal solution design
Ensure project requirements, deliverables, and documentation adhere to NVIDIA quality standards and are completed on schedule
Develop, present, and defend comprehensive technical solutions and deployment plans to executive and technical customer audiences
Lead regular syncs, governance calls, and status updates with global internal teams, customers, and third-party partners
Own delivery of complex on-site or remote data center installations, escalate issues appropriately, and drive resolution with cross-functional partners
Manage project change requests, release communications, and customer notifications in a clear and timely manner
Create clear, concise technical and operational runbooks, procedures, and post-implementation documentation
Demonstrate flexibility to support on-call, off-hours, or global time zone requirements as needed for critical deployments

Bachelor’s or Master’s degree in Engineering, Computer Science, or a related technical field (or equivalent professional experience)
8+ years of progressive experience in project delivery management, customer service delivery leadership, and enterprise customer-facing environments
5+ years of field service, customer implementation, or post-sales support experience for enterprise hardware and software platforms
Deep working knowledge of data center infrastructure, including servers, storage, networking, cabling, power, cooling, and physical deployment workflows
Strong customer-facing interpersonal skills, with the ability to engage directly with C-level and technical stakeholders
Proven leadership experience leading cross-functional, global, and diverse teams and projects across regions and time zones
Excellent verbal, written, and presentation communication skills, with strong organizational ability to prioritize and manage multiple complex projects with minimal supervision
Willingness to work irregular hours as needed and travel up to 15%

Senior Project Delivery Manager

Key skills