Key skills
Change ManagementCommunicationCollaboration
About this role
Role Overview
- Own response coordination to interruptions in the reliability of network and telecom services
- Monitor systems and troubleshoot outages, latency, and circuit issues
- Coordinate with NOC, third parties, and internal support teams
- Perform installations, upgrades, and decommissioning
- Follow change management standards and procedures
- Support incident response and root cause analysis
- Maintain documentation and asset records
- Participate in on-call rotations
Requirements
- Associate’s degree or equivalent experience
- Experience supporting network/telecom infrastructure
- Knowledge of IP networking (WAN/LAN)
- Hands-on experience with routers, switches, or optical equipment
- Troubleshooting connectivity and circuit issues
- Experience with cabling, installations, and lifecycle processes
- Strong communication and collaboration skills
Benefits
- annual incentive bonus
- employer-sponsored pension plan
- 401(k) match
- HSA contribution
- life & disability insurance
- health care benefits
- generous time off plans
- flexible work arrangements