Clinical Operations Director

Role Overview

• Lead the operational infrastructure that enables the care team to deliver exceptional care at scale.
• Oversee day-to-day clinical operations supporting Nurse Practitioners, Physicians, and Sleep Technologists across all markets.
• Ensure clinical protocols and standards established by Medical Directors are operationalized through scalable workflows, processes, and systems.
• Develop and maintain provider capacity planning models to align clinical supply with projected patient demand.
• Optimize provider staffing models, productivity, utilization, and workforce deployment strategies.
• Partner with Finance and executive leadership on clinical workforce planning, budgeting, and cost-per-patient analysis.
• Lead the teams and processes that connect patients, providers, diagnostics, and treatment.
• Oversee care coordination operations and service delivery across the patient journey.
• Establish and manage operational standards, and performance metrics.
• Identify workflow inefficiencies, operational bottlenecks, and opportunities for automation and scale.
• Develop repeatable processes and operating procedures that maintain quality and efficiency as patient volume grows.
• Ensure seamless collaboration across clinical, operational, and support functions.
• Own the conversion funnel from referral to treatment — and every drop-off point in between
• Define and track experience metrics (NPS, contact resolution rate, time-to-resolution) and drive continuous improvement
• Lead cross-functional analysis to investigate conversion gaps — working across CC, patient success, logistics, and clinical teams
• Build robust feedback loops between patient-facing teams and care team/product/tech teams so insights translate into actions
• Oversee operational performance related to home sleep testing and PAP therapy fulfillment.
• Lead end-to-end logistics operations supporting diagnostic and treatment equipment.
• Monitor and improve delivery, return, utilization, and cost-efficiency metrics.
• Partner with vendors and supply chain partners to ensure operational reliability and scalability.
• Ensure logistics performance supports clinical timelines and patient experience expectations.
• Develop scalable processes to support growth while maintaining operational quality and cost discipline.
• Serve as the bridge between clinical operations and company growth objectives.
• Translate revenue goals and growth targets into operational requirements, staffing plans, and capacity forecasts.
• Develop operational models supporting new markets and service offerings.
• Build and maintain reporting frameworks that provide visibility into performance across all operational functions.
• The Clinical Operations Director will directly lead a growing team across multiple functions.
• This is a player-coach leadership role requiring both strategic vision and operational engagement.
• Build, mentor, and develop high-performing leaders and teams.
• Establish clear goals, performance expectations, and accountability frameworks.
• Foster a culture grounded in collaboration, transparency, continuous improvement, and operational excellence.
• Drive organizational alignment through effective communication and cross-functional partnership.
• Develop organizational structures capable of supporting significant future growth.

Requirements

• 10+ years of progressive clinical operations experience within healthcare organizations.
• 3–5+ years of senior leadership experience managing multi-functional operational teams.
• Experience leading clinical operations across multiple states.
• Proven success managing operational teams of 50+ employees within healthcare environments.
• Demonstrated experience managing operational budgets and allocating resources effectively to support business objectives.
• Strong analytical capabilities with experience leveraging data to drive decision-making and operational improvements.
• Experience partnering cross-functionally with clinical, technology, finance, and executive leadership teams.
• Ability to thrive in fast-paced, evolving environments and to make thoughtful decisions amid ambiguity.
• Experience in working within an international context
• you easily navigate the unwritten rules of American and European work cultures

Benefits

• Comprehensive health benefits (medical, dental, vision)
• FREE One Medical membership
• 401(k) with company match
• 20 days PTO + 10 paid holidays + 80 hours paid sick leave
• Monthly phone and internet stipend