Lead end-to-end delivery of technology, process, and university partnership initiatives — defining scope, timelines, resource plans, and risk mitigation from initiation through closeout.
Build and maintain portfolio roadmaps; communicate status at the right level of detail for leadership, project teams, and operations.
Apply waterfall, agile, or hybrid methodologies without dogma; maintain Jira and Confluence as reliable sources of truth.
Surface and escalate risks proactively; facilitate retrospectives and convert lessons into improved practices.
Serve as the primary OUES PMO liaison to OU stakeholders — faculty, deans, program directors, department chairs, and university administrators.
Lead the full lifecycle of OU-facing initiatives: new program launches, system integrations, cross-institutional process design, and collaboration sessions with faculty and academic leadership.
Lead process improvement initiatives end-to-end: current-state analysis, root cause identification, future-state design, and post-launch measurement.
Own end-to-end UAT: test strategy, test plans, scripts, tester coordination, defect management, regression cycles, and formal sign-off.

10+ years of project management experience with at least 5 years in or alongside higher education institutions.
Demonstrated experience engaging university academic leadership — faculty, deans, or provost-level administrators — with the presence and preparation to be credible in those relationships.
Proven track record leading complex, multi-stakeholder program launches or institutional initiatives from planning through steady-state.
Proven experience leading process improvement initiatives with measurable outcomes.
Strong functional requirements gathering and documentation skills across multi-stakeholder technology projects.
Demonstrated UAT leadership: test planning, script writing, defect management, and stakeholder sign-off.
Hands-on Salesforce CRM experience in a student services, enrollment, or advising context.
Proficiency with Lucidchart (or Visio/Miro) for process mapping and workflow documentation.
Proficiency with Jira and Confluence; strong command of waterfall, agile, and hybrid methodologies.
Experience with telephony or contact center technology projects.
Working familiarity with data governance and analytics project lifecycles.
Demonstrated organizational change management experience: impact assessment, communication planning, adoption monitoring.
Exceptional written and verbal communication skills — polished in an executive briefing, warm and direct in a team meeting.

Project Manager

Key skills