SDM, SAP PS – CPM-PPM

Role Overview

• The Service Delivery Manager (SDM)
• SAP PS with CPM/PPM plays an integral and wide-ranging role in the delivery of the services provided by the MST to the Mercury User Community.
• An SDM is required for each of the business process or functional areas which form the backbone of the Mercury solution, namely Finance, Procurement, Service Delivery / Engagement Management and Customer Relationship Management.
• The SDM should have deep techno-functional experience in one or more of the in scope functional areas. This experience should include specific and detailed knowledge of configuration in SAP, gained through both program implementation and support, and the technical integration of SAP with other applications.
• The SDM will ensure the timely and satisfactory resolution of production impacting incidents within their own functional area or where cross-functional incidents required their input.
• The SDM must work closely with the functionally aligned / process aligned support teams which form part of the service delivered by the AMS vendor.

Requirements

• Bachelor’s degree in a relevant discipline or equivalent work experience
• Minimum of 12 years’ SAP experience from both an implementation and support perspective
• Direct experience in complex management activities including supplier management and the delivery of complex IT services to customers
• Significant awareness of the future direction for SAP in the relevant functional area
• Significant experience of developing and managing portfolio plans and planning demand in line with business priorities
• Direct experience in managing staff and budgets
• Strong service management experience with good awareness of ITILv3
• Certification in the relevant function area of SAP is preferred

Benefits

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs.
• We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations.
• We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.
• Our flexible working arrangements can help you to achieve a lifestyle balance.