Engagement Delivery Director

Role Overview

• Partner with executive decision-makers and stakeholders to deliver success and help our customers achieve the desired business value
• Partner with internal account teams (Sales, Success, Executive Sponsors, etc) to make sure we are aligned as ‘One Salesforce’ and leveraging all necessary parties to ensure our customers’ success
• Drive engagement and/or strategy, leveraging our multi-cloud platform
• Partner with customers to build a strategic and delivery roadmap tailored to the customer’s business priorities, accelerating their time to value
• Proactively make recommendations that provide a direct P&L impact, and enhance or expand the customer’s ability to reach beyond their business goals
• Coach and partner with customer executives
• Apply strong Salesforce product, business process, methodology & ecosystem knowledge to drive an effective program
• Proactively build and expand business relationships which enable better account penetration and development of client partnerships
• Identifies and manages program risk
• Lead the overall program and the group of PMs under him/her
• Identify and manage interdependencies of multiple workstreams within the managed program

Requirements

• 10+ years of project management experience leading multiple workstreams and/or large enterprise-scale program management experience
• 5+ years using/implementing the Salesforce platform
• A passion for Salesforce, our values, and especially the role the Salesforce delivery organization plays in our success
• Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written
• A successful track record of leading large and complex programs with measurable outcomes that have positively impacted the business
• A strong sense of vision for the customer with a maniacal focus on executing at a speed
• A proven ability to generate trust and build relationships
• The ability to advise and lead teams through influence without positional authority
• The ability to quickly build momentum on a program and sustain it
• A significant understanding of the Salesforce platform in order to influence strategic and value discussions at a management level
• Ability to rapidly build senior-level credibility with the Customer in a true partnership relationship
• Ability to drive and shape the big picture while having an eye for the details
• Ability to lead clients, work with other SIs, and manage internal teams from strategy to execution
• Has led large and/or enterprise-wide engagements, facilitate meetings, create action plans, mentored teams of junior team members and effectively manage client escalations.
• Ability to lead high-powered workshops and effectively tailor messaging based on the audience and subject matter
• Demonstrated program leadership skills, with direct responsibility for managing project teams, budgets, and schedules.
• Demonstrated negotiation, conflict management, and leadership skills.
• Undergraduate degree; relevant technical or business (MBA) post-graduate degree is a plus
• Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary.

Tech Stack

• Cloud
• SFDC

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program