Responsible for ensuring clients and patients receive superior service
Manages the day-to-day client relationship
Accountable for core service delivery for clients working cross-functionally with all operational teams
Proactively reviews performance metrics to promote client satisfaction, profitability, and retention
Utilizes technology, tools, processes and resources to exceed clients' needs
Collaborates with Account Directors on client activity, expectations, and service needs
Manages day-to-day client relationships through comprehensive knowledge of client’s benefit plan and product offerings
Responsible for timely management and execution of all client benefit requests
Accountable for new group and specific product implementations

Bachelor’s degree in related field or 11+ years of experience
5+ years relevant experience with Bachelor’s Degree or Master’s degree and 3-5 years of relevant experience
Excellent PC skills including Microsoft Office and Internet experience
Excellent verbal and written communication and presentation skills
Strong analytical and problem solving skills
Strong focus on book of business client satisfaction and client retention results
Demonstrated ability managing projects, utilizing proven project management processes
Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
Ability to travel overnight up to 20%

health-related benefits including medical, vision, dental, and well-being and behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
minimum of 18 days of paid time off per year
paid holidays

Account Manager

Key skills