Monitor performance by close interaction with project leadership/functional leadership
Provide consultation, facilitate metrics collection and develop action plans
Manage and oversee team activities including appropriate resourcing of staff
Produce accurate resourcing plans
Serve as an ongoing liaison with Project Team, Sponsor and management regarding performance of direct reports
Ensure direct reports meet departmental and project productivity and quality metrics
Meet and aim to exceed client expectations by recruiting, retaining and developing a skilled team
Participate in formal staff review processes
Maintain an agreed level of productivity/billability and staff turnover
Complete routine administrative tasks in a timely manner
Maintain a positive, results orientated work environment
Demonstrate leadership within department, function or location

Substantial monitoring/data management experience or equivalent experience in clinical research
Strong understanding & knowledge of clinical trials environment
Educated to degree level (biological science, pharmacy, or other health-related discipline preferred) or equivalent nursing qualification or relevant clinical other equivalent experience

Manager, Clinical Operations – FSP

Key skills