Department Manager

Role Overview

• Manage and support a team of administrative managers (approximately 10 people).
• Organize and monitor the team's activity to achieve set objectives.
• Lead, motivate and drive team dynamics.
• Conduct positioning and performance review meetings with the managers in your department.
• Carry out positioning and evaluation interviews, set individual objectives and identify training and support needs.
• Develop your team members' skills and ensure their career progression.
• Oversee the department's activity using supervisory tools and produce regular reports.
• Keep up-to-date with developments in your area of expertise.
• Act as a business referent on projects to optimize activity organization (processes, tools, information systems) or participate in cross-functional assignments.

Requirements

• Proven initial experience in frontline management, ideally in customer relations or a call center.
• Strong managerial drive and leadership skills.
• Excellent written and oral communication skills.
• Organizational ability, adaptability and analytical mindset.
• Strong interpersonal skills and a team-oriented approach.
• Energy, responsiveness and commitment.
• Integrity, discretion and respect for confidentiality.

Benefits

• Salary: €37,000–€40,000 per year + performance-based variable pay
• Meal vouchers
• Various bonuses (profit-sharing, employee participation schemes, etc.)
• Child sick days / carer’s leave for sick children
• PERECO+ (company retirement savings plan)
• Attractive company health insurance