Ensure good user adoption and customer engagement.
Strengthen relationships with customers through your functional expertise.
Identify and pursue growth opportunities.
Actively promote upselling and cross-selling opportunities.
Generate sales leads through active referrals.
Collaborate with colleagues in Sales and Implementation to ensure a high-quality handover.
Follow up on renewals and manage yearly price adjustments.

You speak and write native level French and professional English.
You have at least 3 years of experience within Customer Success Management or Key Account Management, preferably from a SaaS company.
You have excellent relationship building and stakeholder management skills and know that business relations are best established by creating real business value.
You combine proactiveness and creative thinking with business acumen and a comprehensive grasp of IT.

Customer Success Manager, French Speaker

Key skills