About this role
Role Overview
- Handle inquiries from regulatory authorities and courts
- Review payment transfers and account transactions
- Act as the point of contact for customers regarding account opening inquiries
- Improve the service based on customer feedback
- Support colleagues where needed
Requirements
- Professional experience in customer service, ideally within the financial sector
- Some experience dealing with courts, financial authorities, and regulatory bodies
- Proactive, independent, and service-oriented working style
- Strong interpersonal and problem-solving skills
- Confident user of common Office programs and ticketing tools (e.g. Zendesk)
- Fluent in German and English
Benefits
- 30 days annual leave
- Permanent contract
- Great office in the heart of Berlin
- Hybrid work model (up to 2 days remote per week)
- Attractive salary package
- eGym Wellpass access
- Public transport subsidy
- Meal allowance
- Company pension plan
- Insurance benefits
- Capital-forming savings contributions (Vermögenswirksame Leistungen)
- Corporate Benefits discounts
- Regular team events & company offsites
- Training and development opportunities