Customer Success Manager

Role Overview

• You act as the primary point of contact for your clients and build long-term, trusted relationships with relevant stakeholders — working closely with our Customer Support team, which is currently being set up.
• You manage pilot projects from kick-off to review and support the structured roll-out of our product into the existing processes of construction companies.
• You ensure high customer satisfaction through regular reviews, check-ins, and rapid problem resolution — and identify critical situations early before they escalate.
• In close coordination with our new Account Management team, you develop strategies focused on expansion potential, timing, and relevant contacts — and hand off upsell signals to Sales in a structured way.
• Together with your team, you drive the continuous improvement of our Customer Success processes.

Requirements

• Experience in Customer Success Management, Account Management, or a similar customer-facing role — ideally in a B2B or SaaS environment.
• Technical understanding, especially when working with IT systems and API-based integrations.
• Understanding of construction industry workflows (e.g., experience in project coordination, site management, or collaboration with construction companies and partners) is a plus.
• Structured and independent working style with a good sense of priorities.
• Strong communication skills and enjoyment in building and maintaining long-term customer relationships.
• High degree of initiative, team spirit, and openness to a dynamic, growth-oriented work environment.
• Willingness to work 2–3 days per week from our Munich office.
• Native-level German and C1-level English are required.

Benefits

• A role you will shape from day one — with real responsibility and growth opportunities
• Direct access to founders and leadership. Flat hierarchies are part of our everyday culture.
• Short decision paths and fast decision-making.
• AI-first — we expect and support its use.
• Hybrid work with an office in the heart of Munich, close to the Theresienwiese.
• Flexible model with regular office presence because we believe the best ideas often arise from in-person exchange.
• Wellpass or BahnCard, corporate benefits, team events, annual offsites.
• Fair, competitive compensation.