Software Support Technician
Gillingham, England, United Kingdom of Great Britain and Northern Ireland
Full Time
1 day ago
Visa Sponsorship
Key skills
CommunicationCollaboration
About this role
Role Overview
- Resolve customer queries through phone and chat
- Guide customers in using software products
- Maintain high-quality notes for support handovers
- Collaborate across teams for complex queries
- Escalate issues to second-line support when necessary
Requirements
- Ability to resolve customer queries through phone and chat
- Strong empathy and listening skills
- Ability to support customer independence
- Capability to troubleshoot issues
- Experience in using relevant tools and documentation
- Knowledge of help articles and self-serve resources
- Collaboration skills with colleagues across teams
- Ability to manage customer expectations
- Strong written communication skills
Benefits
- Equal opportunities in employment
- Commitment to diversity