Entering and generating claim forms and invoices based on procedure information provided by our clients
Efficient processing of various documents provided by different entities in order to generate invoices/claims in line with the company’s SLA's
Handling insurer/hospital returns and corrections
Responding to hospital & client queries via phone/email
Following up on unpaid invoices/claims with hospitals/insurers/patients accordingly to the status of the claim, identifying key trends to help resolve issues as they arise
Ensuring the quality of claims meets all standards given by insurance companies, clients, and hospitals
following all rules for certain clients/hospitals during the process in order to achieve maximum reimbursement and a high level of client satisfaction
Answering internal & external phone calls from other Medserv employees, clients, hospital staff, and insurer staff
maintaining a high level of professionalism, and providing precise and accurate information
Responding to daily queries via email (Ticketing System) from both internal and external personnel within the required time frame, taking on additional email tasks required depending on the daily volume of team emails
Establishing and maintaining good client and hospital relationships at all levels

Demonstrable experience processing data with a high level of accuracy
Strong communication skills both verbal and written
IT Literacy with a strong working knowledge of Microsoft Office
Ability to work in a high-pressure environment while ensuring all tasks are completed in a timely manner
Regular expansion of knowledge re: Irish healthcare system able to adjust to constantly changing insurer requirements whilst adhering to client & hospital specific rules.
A strong team player who is also able to work independently on tasks as assigned

Medical Billing Specialist

Key skills