Manage and mentor the IT team, ensuring a high level of performance and professional development
Oversee the installation, configuration, and maintenance of hardware and software systems
Establish metrics to demonstrate IT SLA is meeting business and security objectives, and leverage as source for continuous improvements
Plan and execute IT projects, ensuring they are completed on time and within budget
Maintain ISO 27001 Information security controls to protect company data and systems
Manage Budget by tracking contract renewals, project spend, contractors and participate in roadmap exercises for forecast future investment
Liaise with external vendors and service providers to negotiate contracts and manage service agreements
Ensure timely support and troubleshooting for all end-users, improving overall user experience
Develop and enforce IT policies and procedures to ensure compliance and operational efficiency
Continuously assess and integrate new technologies to enhance operations, making recommendations for improvements

Bachelor’s degree in Information Technology, Computer Science, or related field
5 years experience in IT management or a similar role
Strong understanding of IT infrastructure and operations
Experience with project management methodologies
Knowledge of ISO 27001 principles and practices
Familiarity with budgeting and financial management
Relevant certifications (e.g., ITIL, PMP) are a plus
Hands on experience and deep understanding of technologies, controls, and standard methodologies (e.g., Google Workspace, AWS, Azure, SAML, MFA, SSO)
Successfully complete pre-employment onboarding requirements that may include criminal/civil background checks
Applicants must be currently authorized to work in Canada for any employer

Professional working environment and culture
Work / life balance
Reasonable accommodation for applicants with disabilities throughout the recruitment and selection process

IT Manager

Key skills