Lead, build, and grow a team of Applications Engineers through technical direction, coaching, hiring, and performance management
Lead the triage process and maintain backlog quality for robot software/system issues reported from the field and production
Work closely with Engineering to help analyze robot field usage and performance metrics to support issue investigation and identify opportunities for product improvement
Partner with Engineering, Product, Technical Services, Customer Success, and Production to ensure that field and production issues are resolved in a timely manner
Work closely with engineering to conduct alpha and beta trials of new features across customer sites and verticals
Build a continuous improvement culture by leveraging AI tools, automating workflows, leading root cause analysis and team retrospectives
Communicate critical field issues to cross-functional stakeholders, conveying complex technical concepts to varying levels of the organization
Deliver internal training on robot systems applications and field best practices to technical support and other operations teams

BSc. or graduate degree in Computer Science, Engineering, or equivalent
5+ years of industry experience in Applications Engineering, Technical Support, or related
3+ years of people leadership experience (managing Applications engineering or QA teams)
Strong background in troubleshooting and resolving complex, production-scale application issues
Demonstrated ability to critically analyze and make prioritization decisions in high-stakes, time-sensitive situations with minimal oversight
Proven success partnering cross-functionally to support new product and feature rollouts
Excellent verbal and written communication skills, able to explain complex technical concepts to both technical and non-technical stakeholders
Experience with robotics or autonomous systems, or a strong interest in the field
Enjoys working in small teams with big dreams.

Manager, Applications Engineering

Key skills