Monitor ServiceNow queue and respond to client requests for support in a timely manner
Document client requests and resolutions in ServiceNow
Ensure technology projects delivery of first-class quality within agreed budget and timeframe
Daily interaction with users to assist with questions and corrections needed within the System
Daily interaction as needed with various corporate departments to ensure accurate corrections are made
Recommendations to Management when additional training is needed with individuals
Assist users as needed for reporting and accounting questions within the System
Track trends of service requests and work with clients to mitigate recurring incidents

Technology Solutions Analyst

Key skills