Client Success Representative

Role Overview

• Serve as the primary point of contact for our clients, ensuring they achieve value from our products and services;
• Responsible for building strong relationships, assisting with onboarding, providing ongoing support, and working closely with our product and sales teams to deliver an exceptional customer experience;
• Your goal is to drive client satisfaction, retention, and long-term success;
• Receive and respond to client inquiries quickly and efficiently;
• Collaborate with cross-functional teams to diagnose customer issues and come to an expeditious resolution;
• Investigate and problem solve a wide range of customer inquiries both through email and phone calls;
• Create and maintain customer support articles for new and updated features and functionality that coincides with product updates;
• Share customer feedback and functionality requests with the Product Management team;
• Build strong relationships with customers, ensuring trust and 100% satisfaction;
• Review and test new product functionality;
• Other duties as assigned.

Requirements

• The ability to work independently on multiple projects simultaneously with minimal direction;
• Excellent written, verbal and interpersonal communication skills, problem solving and conflict management;
• The ability to quickly diagnose customer issues, provide seamless resolutions, and effectively share this information with other team members;
• The ability to learn new programs quickly is essential;
• Strong knowledge of Microsoft Office Suite is required;
• Friendly, outgoing, empathetic and customer focused;
• Bachelor's degree or equivalent experience;
• Must be trustworthy and possess a high level of integrity.

Benefits

• Willingness to work variable hours as needed