Digital Account Manager

Role Overview

• Act as the main point of contact for clients, ensuring an outstanding experience from onboarding to campaign execution.
• Build strong, trust-based relationships with clients by understanding their objectives and consistently delivering value.
• Proactively address client concerns, solve challenges, and ensure high satisfaction and retention.
• Identify upsell & cross-sell opportunities, helping clients scale their influencer marketing efforts.
• Oversee the end-to-end execution of influencer campaigns, ensuring projects stay on track and exceed expectations.
• Coordinate with Influencer Marketing Managers to source and match creators to campaigns.
• Manage campaign timelines, budgets, and deliverables, ensuring smooth collaboration between internal teams and clients.
• Maintain clear and timely communication with clients and internal stakeholders.
• Guide brands in developing high-performing ad creative concepts for influencer marketing and paid social campaigns.
• Collaborate with Creative Strategists and Motion Designers to refine briefs and provide actionable feedback.
• Work closely with the Paid Media Specialist to ensure content is optimized for performance marketing objectives.
• Work with creators to ensure high-quality content production that meets brand guidelines.
• Coordinate with motion designers to ensure smooth post-production and final creative asset delivery.
• Provide structured feedback to creators and the production team to refine content.

Requirements

• 4+ years in account management, client success, or project management, ideally in an agency, influencer marketing, or digital marketing role.
• Strong digital marketing expertise, including influencer marketing, UGC, and paid social.
• Exceptional project management & organizational skills—able to handle multiple campaigns at once.
• Excellent client communication & relationship-building skills—proactive, empathetic, and solutions-driven.
• Comfortable working in a fast-paced, collaborative environment with cross-functional teams
• Detail-oriented with a problem-solving mindset, ensuring campaigns run smoothly from start to finish.
• Bonus points: Experience working in a startup or fast-growing company.
• Familiarity with influencer marketing platforms or paid media strategies.

Benefits

• Forever remote role
• Work from anywhere
• Salary in USD commensurate with your experience and location
• • 15 days off + US holidays
• International exposure to global clients and employees in AMER + EMEA
• Professional growth opportunities
• cultivate your knowledge in influencer marketing, e-commerce, and paid social