Senior Manager, Account Management

Role Overview

• Support the Account Director in managing day-to-day client relationships and communications
• Manage and grow a personal book of business, serving as the primary point of contact for an assigned set of accounts
• Build trust with clients through proactive problem-solving and strategic guidance
• Lead and support client meetings, presentations, and account reviews when appropriate
• Ensure client objectives, timelines, and expectations are clearly communicated internally
• Build strong relationships with key stakeholders across client organizations
• Contribute to account planning, program launches, and project recommendations
• Analyze account performance and provide actionable insights to clients and internal stakeholders
• Identify opportunities for account growth and cross selling/up-selling
• Provide cross functional feedback for improvements to key programs and products
• Collaborate closely with the Account Director to execute on the broader account management strategy
• Oversee and monitor project timelines, deliverables, resource allocation, and workflow prioritization
• Ensure all projects meet industry standards and client expectations
• Help prioritize workloads and maintain efficient workflow processes
• Coordinate and prioritize work with cross-functional support leads (estimating, operations, marketing, etc.)
• Provide day-to-day coaching and support to Account Managers on the team, helping them navigate client situations, resolve issues, and identify growth opportunities
• Enforce KPIs, monitor performance, and drive accountability
• Support hiring, onboarding, and ongoing training
• Act as the primary escalation point for complex client issues
• Mentor Account Management team members and support professional development
• Encourage collaboration and maintain a positive team environment
• Contribute to company culture, process improvement, and business development efforts
• Support Performance Review process in conjunction with Account Director

Requirements

• 4–6 years of experience in account management or client-facing roles
• Experience managing a book of business and hitting retention and growth targets
• Strong interpersonal skills with a natural ability to build rapport and trust
• Comfortable in a player-coach capacity — able to balance personal responsibilities with supporting others
• Highly organized, detail-oriented, and able to manage multiple priorities simultaneously
• Excellent written, verbal, and presentation skills
• Experience working with cross-functional teams
• Strong understanding of integrated marketing campaigns and client services
• Proficiency in project management and collaboration tools

Benefits

• Collaborate with an upbeat team of techies, creatives, and specialists…who actually like what they do.
• Enjoy our modern, secure and centrally located office in Fort Worth
• Flexible work from home options
• Onsite coffee bar and wellness rooms
• Medical, dental, vision, disability, and life insurance
• 401K with company matching
• Paid holidays, vacation, and personal time
• Tuition Reimbursement
• Employee awards program
• A dedicated social platform for peer, work anniversary and birthday recognition