Act as the first point of contact for HR-related queries, providing timely support and escalating where appropriate
Manage HR mailboxes and respond to employee queries professionally and efficiently
Provide day-to-day administrative support to the HR Team, including preparing documentation, drafting correspondence, coordinating meetings, and taking notes during employee relations meetings
Support People Managers with employee relation matters, including absence reviews, disciplinary meetings, welfare meetings, and other employee-related processes
Maintain accurate employee records and HR systems, ensuring all information is compliant and up to date
Record and manage sickness and absence data, including Return to Work documentation and payroll-related reconciliations
Support recruitment and onboarding activities, including preparing offers, coordinating inductions, and completing pre-employment checks such as references, DBS, and Right to Work checks
Coordinate leaver processes, update employee records, support exit interviews, and respond to reference requests
Assist with HR projects and initiatives that support continuous improvement across the People function
Support the day-to-day management of office facilities, including liaising with suppliers and contractors and coordinating office maintenance
Provide administrative support for workplace Health & Safety activities, helping to ensure ongoing compliance
Requirements
Previous experience in an HR Administration or people support role
Experience using HR systems and maintaining accurate employee records
Strong Microsoft Office skills, particularly Excel, Word, and Outlook
Excellent communication and interpersonal skills
Strong attention to detail and ability to maintain confidentiality
Ability to prioritise workload and work effectively in a fast-paced environment
Strong organisational and time management skills
A proactive, solution-focused approach
Ability to build strong working relationships across all levels of the business