Collections & Accounts Receivable Specialist

Role Overview

• Proactively follow up on aging customer invoices via phone and email to ensure timely collections.
• Maintain a strong focus on the end goal of recovering outstanding payments, not just completing required steps.
• Identify issues that delay payment (incorrect contacts, missing info, disputes, etc.) and take initiative to resolve them independently.
• Escalate challenges when needed but demonstrate strong ownership of all assigned accounts.
• Maintain accurate records of all communications and follow-up activities in internal systems.
• Communicate professionally while remaining assertive and firm to achieve collection targets.
• Collaborate with internal teams to ensure alignment on account statuses and action plans.

Requirements

• Excellent written and verbal English communication.
• Highly proactive and able to take full ownership of accounts.
• Goal-driven with a strong understanding of the desired outcome: collecting outstanding money.
• Assertive, confident, and persistent in driving results.
• Strong problem-solving ability
• able to uncover correct contacts, resolve account issues, and remove obstacles.
• Professional and calm under pressure.
• Basic computer skills, including MS Office and Outlook.
• Comfortable navigating systems to update records accurately.