A portfolio of 20+ active client accounts across the US — primarily startups, founder-led businesses, and growth-stage companies
Monthly client syncs: setting the agenda, running the call, capturing action items, uncovering future needs, and following through
Account health: proactively monitoring engagement, identifying risk signals before they become churn
Expansion: recognizing when a client is ready to grow and initiating those conversations
Coordination with the recruiting team on active placements — you are the client’s point of accountability
Data hygiene: accurate, up-to-date account data, notes, and next steps at all times
Escalation: knowing when a situation needs leadership, and escalating clearly and early vs. fully owning your accounts and making the best decisions for both the client and Hireframe

4+ years of experience in account management, client success, or a client-facing role with end-to-end ownership of client relationships.
Experience working in a startup or high-growth environment, with the ability to thrive alongside founders, lean teams, and rapidly evolving processes.
Excellent English communication skills, both written and verbal, with the confidence to communicate effectively with US-based clients.
Availability to work during US business hours and align schedules with client needs.
Highly coachable and growth-oriented, with a willingness to ask questions, absorb feedback, and implement improvements quickly.
Strong goal-oriented mindset, with the ability to track performance, take ownership of retention and expansion metrics, and remain accountable for results.
Demonstrated proactive communication skills, consistently providing updates and addressing issues before being prompted.
Exceptional organizational and time-management skills, with the ability to effectively manage a high volume of clients in a fast-paced environment without sacrificing quality or attention to detail.
Nice to have: Experience in staffing, recruiting, HR, or professional services
Nice to have: Prior exposure to US-based startup culture and expectations
Nice to have: Experience managing or coordinating across offshore teams

Account Manager

Key skills