Supervisor, SRE TechOps CICD

Role Overview

• Lead a team of SREs through regular 1:1s, goal setting, performance feedback, and career development conversations
• Identify capability gaps on your team and create actionable development plans to close them
• Delegate full workstreams with clear authority
• not just tasks
• and coach engineers through ambiguity rather than solving problems for them
• Hire, onboard, and retain strong engineering talent
• Foster a team culture centered on psychological safety, continuous learning, and operational excellence
• Serve as the escalation point for blockers, cross-team dependencies, and prioritization conflicts
• Support the CICD environment by monitoring availability and maintaining a holistic view of system health
• Build software and systems to manage platform infrastructure and applications
• Drive automation solutions for service deployment and operational workflows
• Gather and analyze metrics from operating systems and applications to assist in performance tuning and root cause analysis
• Participate in system design, platform management, and capacity planning
• Mentor and drive the team to integrate agentic and AI-assisted workflows into existing team processes
• Align team initiatives with broader organizational objectives and communicate roadmap direction clearly to your team
• Investigate and evaluate emerging technologies; provide recommendations that support future roadmap goals
• Create and maintain automated reporting on service health, compliance, and team output on a regular cadence
• Partner with peer supervisors, managers, and senior engineering leaders to drive cross-team improvements

Requirements

• 3+ years of experience directly managing engineers, including performance management, career development, and hiring
• Create an environment where engineers learn, take ownership, and operate with increasing autonomy
• Demonstrated ability to lead and develop distributed, remote teams across multiple time zones
• Experience delegating technical workstreams (not just tasks) and holding engineers accountable to outcomes
• Strong communication skills
• able to give direct, specific feedback and navigate disagreement to resolution
• 7+ years of experience working in large-scale production SRE or infrastructure environments
• 2+ years of experience leveraging and integrating AI workflows to increase efficiency
• On-Premise and Cloud expertise deploying and operating: CI/CD tools (Jenkins, GitLab CI, Bazel, GitHub Actions)
• IaC provisioning (Terraform, Ansible, Chef, Puppet)
• Source code management (Bitbucket, GitLab, GitHub)
• Monitoring and observability (Prometheus, Grafana, Splunk, Datadog, Humio/LogScale)
• Experience operating, deploying, and scaling applications on Kubernetes
• Extensive experience deploying and managing data infrastructure (Postgres, Opensearch, Kafka, Redis/Valkey) at scale
• Proficiency in common scripting languages (Python, Go, Bash, PowerShell)
• Experience with storage technologies (SAN, NAS, NFS, Object Storage)
• Security-first mindset with a working understanding of cybersecurity principles
• Proven ability to make well-informed, timely decisions under ambiguity
• Ability to balance short-term operational needs against long-term strategic goals
• Self-directed learner who takes initiative in fast-moving environments
• Must be able to work with a distributed team across multiple time zones
• Meticulous attention to detail

Tech Stack

• Ansible
• Chef
• Cloud
• Cyber Security
• Grafana
• Jenkins
• Kafka
• Kubernetes
• NFS
• Postgres
• Prometheus
• Puppet
• Python
• Redis
• Splunk
• Terraform
• Go

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe