Provide support for desktop and mobile systems including Windows 11, macOS, iOS, Android and various applications.
Manage and deploy Intune for device and application management.
Configure and maintain endpoint security policies using Microsoft Defender.
Support and troubleshoot productivity tools such as Microsoft Office, Zoom, Box, and Adobe Acrobat.
Assist with the deployment and management of specialized software including AutoCAD and Bluebeam.
Manage service requests and incidents through Freshservice, ensuring timely resolution and excellent customer service.
Perform software installations, updates, and patch management across desktop environments.
Collaborate with other IT teams to implement and enforce IT policies and procedures.
Train end users on best practices and new technologies.
Document processes and maintain accurate records of desktop configurations and changes.

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
2-4 years of experience in desktop support or a similar role.
Strong knowledge of Windows 11, macOS, and Microsoft 365.
Experience with Intune and security tools like Microsoft Defender.
Familiarity with IT service management methodologies and tools such as Freshservice.
Experience supporting collaboration tools including Box, Teams, Zoom, and Adobe Acrobat.
Knowledge of AutoCAD and Bluebeam is a plus.
Excellent problem-solving skills and attention to detail.
Strong communication skills and a customer-focused attitude.
Relevant certifications (e.g., Microsoft, Apple) are advantageous.

Desktop Engineer

Key skills