Provide specific CRM-related services to assigned campus partners, most typically CRM Consulting (either project or hours-based), Slate system implementations, or Slate-hosted communications development
Be a positive representative of Encoura and our brand in the marketplace, conducting all activities with the highest degree of professionalism and integrity
Engage virtually with Encoura CRM Solutions campus partners using several web-calling services such as Zoom, etc. with a high level of comfortability leading conversations while demonstrating concepts
Manage and work with sensitive and legally protected student data on behalf of Encoura campus partners; maintain knowledge on requirements for handling sensitive student data
Provide feedback to the VP, CRM Solutions on ways to accelerate the sales cycle, enhance sales, and improve company brand and reputation
Provide feedback to VP, CRM Solutions on market trends, competitive threats, unmet needs, and opportunities to deliver greater value to clients by extending company offerings

Significant experience in higher education admissions including 5-7 years of admissions experience
At least 3+ years’ experience as a campus-based Slate Captain or CRM administrator for another admissions CRM platform
Flexibility in your current full-time or part-time employment to accommodate scheduling remote calls (Zoom) with assigned campus partners
Strong demonstrated ability to problem-solve process and technical issues to provide recommendations and implement solutions in a timely manner
Ability to maintain discretion and confidentiality while working with large amounts of sensitive information and student records
Capacity to develop strategies to build CRM functionality and resolve campus partner issues

CRM Associate

Key skills