overseeing the successful implementation of new client business and continuous improvement at our 3PL company
work closely with cross-functional teams to ensure that new clients are set up for success
ensure that our distribution and fulfillment services meet their needs and requirements
provide onsite support throughout the project
assist in coordinating resources during go-live
implement and maintain operational processes and procedures
coordinate and manage cross-functional teams, including operations, logistics, IT, engineering and customer service
conduct regular status meetings with clients and internal teams to track progress and identify any potential issues
develop and maintain strong relationships with internal stakeholders and external clients to ensure their satisfaction with our services
leads and coaches the implementation team throughout the project to ensure a successful launch of complex and strategic new business
oversee the development of contractual documents and addendums
identify and manage risk throughout the project

5 years of experience working in startup environments, operations and change management
Experience with Microsoft Office and computerized scanner equipment
Experience working in 3PL, distribution or fulfillment centers
Bachelor's or master's degree in Supply Chain Management, Business or related field (it’d be great if you also have)
3 years of experience in 3PL (it’d be great if you also have)
Availability to travel up to 75% of the time (it’d be great if you also have)
Basic SQL experience (it’d be great if you also have)
Availability to work a flexible schedule including some weekends (it’d be great if you also have)
Ability to influence others, work as part of a team and act as a catalyst for change (it’d be great if you also have)

Manager, Implementations

Key skills