Director, Business Operations

Role Overview

• Develop a deep understanding of the facilities management and field service ecosystem, with a particular focus on the service provider segment.
• Continuously assess the competitive landscape, customer needs, and gaps in JLL's current CorrigoPro offering to identify and prioritize net-new revenue opportunities.
• Evaluate the role of AI and emerging technologies in delivering value to service providers and generating incremental revenue for CorrigoPro.
• Develop a partnership marketplace strategy enabling service providers to seamlessly connect with CorrigoPro through pre-built, certified connectors.
• Identify strategies to maximize revenue from existing programs, with a near-term emphasis on Corrigo Procure.
• Translate identified opportunities into rigorous business cases with clearly articulated ROI, market sizing, and financial projections.
• Present and advocate for strategies with senior and executive stakeholders, securing alignment and funding approvals.
• Build and maintain strong cross-functional relationships with Product, Sales, Finance, Marketing, and the CorrigoPro Business Operations team.
• Drive end-to-end execution of approved strategies — from concept through launch — maintaining accountability for timelines, milestones, and financial targets.
• Advocate for and guide Product Management teams where product changes or new capabilities are required to support growth strategies.
• Develop the business processes, operating models, and documentation needed to run programs in a repeatable, scalable way.
• Transition mature programs to appropriate operational teams (e.g., CorrigoPro Business Operations, Sales), maintaining quality and continuity while pivoting attention to the next growth initiative.
• Engage directly with CorrigoPro service providers for discovery, validation, and feedback — ensuring strategies are grounded in real customer insight.
• Serve as an internal subject matter expert on the service provider segment, championing the voice of the customer in cross-functional discussions.

Requirements

• 7+ years of experience in revenue strategy, business development, product commercialization, or P&L ownership — ideally within a B2B SaaS, marketplace, or platform business.
• Demonstrated track record of not just developing strategies, but personally executing them from business case through to a live, running program. Candidates must be prepared to speak to specific examples.
• Experience in or strong familiarity with the facilities management, field service management (FSM), or service provider ecosystem.
• Strong financial acumen — ability to build business cases, model revenue scenarios, and speak credibly to financial stakeholders.
• Proven ability to influence without a direct reporting relationship — driving cross-functional alignment and securing executive buy-in.
• Exceptional communication skills; comfort presenting to C-level and senior executive audiences.
• Highly self-directed; ability to operate effectively as an individual contributor in an ambiguous, fast-moving environment.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay