Post-sales technical support of Arista Datacenter and Campus products and solutions
Respond to customer product inquiries via telephone or email
Resolve customer concerns raised during installation, operation, maintenance, product application, or compatibility matters
Troubleshoot problems with hardware equipment and software applications and recommend corrective action
Recreate customer network issues in a dedicated lab environment (as needed)
Document customer communication and recurring technical issues to support product quality programs and product development

Proficiency with TCP/IP and the traditional networking technologies required
Knowledge of core networking concepts and protocols such as: ARP, BGP, DHCP, Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, OpenFlow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP
Server virtualization (VMware ESXi, Microsoft Hyper-V, KVM, etc)
Networking troubleshooting tools such as IXIA, tcpdump, and Wireshark
Programming/scripting proficiency in either C++, Java, Python, Perl, JavaScript, shell
Linux OS navigation
Knowledge of Containers (Kubernetes, Docker, etc.) and SDN networking concepts
Minimum education is a BS in a technical field (CS/Networking majors preferred)
Industry certifications preferred
Prior customer-facing experience preferred

TAC Engineer

Key skills