Partner with the sales team on assigned accounts while executing various duties assigned by Sales Support Manager
Manage orders and the assigned accounts, including manual order entry for SOs & BSOs, monitoring flow of EDI orders, and releasing orders
Provides insightful and strategic orderbook reporting
Manage NuOrder orderbook by releasing orders and reaching out to Sales Rep for any issues related to the order
Investigate complicated issues relating to order fulfillment and communicate directly with Sales reps, warehouse, and/or the customer to provide resolution
Proactively communicate with the sales team and other critical cross-functional partners on ongoing customer and planning initiatives
Process order confirmations and provide proforma invoices
Support customer program sheet creation and ensure accurate pricing in ERP system through price groups
Assist Sales Support Manager with Item Set Ups in retailer portals
Enter and process RMAs, credit rebills and memos
Manage order information flow between ERP and customer portals, identify and resolve errors
Monitor forecast management report and resolve price group variances
Act as a subject matter expert and participate in department process improvement

Bachelor’s degree
3-4 years’ experience in Customer, Sales, or Dealer Service, preferably in a consumer product, retail or dealer-based environment
Marketing & Sales experience desirable
Must be proficient in Excel
Understanding of MS NAV/MS Business Central a plus

Sales Support Specialist

Key skills