Manage a portfolio of customers through all stages, from onboarding to renewals.
Proactively build and maintain trusted relationships with assigned clients, identifying upsell and cross-sell opportunities while mitigating churn.
Work cross-functionally with Sales, Analysts, Product & Engineering teams to relay customer feedback, identify challenges, and develop appropriate solutions.
Develop and maintain deep technical knowledge of our products, tools, and processes.
Establish and strengthen strategic relationships with CISOs and other senior security stakeholders within accounts.
Support Marketing by encouraging clients to participate in activities such as reference calls, white papers, testimonials, and conferences.

Minimum 3 years' experience as a Customer Success Manager or Account Manager in cybersecurity or the broader tech sector (SaaS environment preferred).
Experience managing B2B cycles with enterprise accounts and engaging with C-level or senior stakeholders.
Proven track record in upselling, cross-selling, contract renewals, and account management.
Fluent English required (minimum C1); daily bilingual work environment.
Soft skills: leadership, project management, attention to detail, strong communication, and empathy.
Comfortable using AI tools (ChatGPT, Claude, Perplexity, etc.) already integrated into daily workflows to improve efficiency, and eager to further leverage them in the workplace.

Fixed gross salary between €55k and €65k, adjustable based on experience and demonstrated impact throughout the recruitment process, plus an 18% uncapped variable component.
Swile card for meal vouchers (€8 per day).
Health insurance with company contribution, covering all family configurations.
Flexible remote work: up to 2 days per week after 1 month of employment.
5 weeks of paid vacation + 8–10 RTT days (additional time-off days) for better work–life balance.
€25 monthly credits via our CSE (employee committee) for cultural, sports, or leisure activities.
Attractive referral bonuses, up to €2,000 per hire.
Company contribution to one sporting event per year (race, hike, etc.).
Homeworking allowance to support a comfortable work-from-home environment.
Access to a confidential, free legal and administrative support platform.

Enterprise Customer Success Manager

Key skills