Lead and provide directions for the scheduling team to optimize work volumes and staffing levels.
Manage and grow a portfolio of Fleet Maintenance clients in a high-volume market.
Client retention and expansion, ultimately driving a continuous revenue stream resulting in high technician efficiency and client satisfaction.
Acts as a manager-level escalation point for complex customer issues.
Responsible for making decisions and managing accounts to ensure measurable results from the product.
Implement a robust performance management process aligned with organizational expectations.
Build and maintain client relationships and ensure exceptional customer experience.
Evaluate growth opportunities by client needs and market trends and make recommendations to leader.
Partner and communicate consistently with Field Operations as they impact client accounts.
Monitor client, market and competitor activity and provide feedback to the team leaders on key changes and business needs.
Cultivate and maintain positive working relationships with clients to ensure a superior client experience.

Bachelor’s degree in a related discipline and 6 or more years of experience in account management and client engagement.
At least 1 year in a management or leadership role.
Safe Drivers needed; Valid driver’s license required.
Experience in the fleet or automobile industry preferred.
Proven track record of successfully building relationships, consulting and selling value added service solutions.
Adaptable, results oriented and proven ability to meet and exceed sales targets.
Skilled in effective negotiation techniques with strong verbal and written communication skills required.
Ability to foster productive and professional internal and external business relationships required.
Ability to achieve business results through influence, executive presence, strategic thinking, and effective problem-solving skills.

A competitive salary and top-notch bonus/incentive plans.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare benefits, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Professional development and continuing education opportunities.
Access to financial wellness/planning resources.

Manager, Fleet Client Services

Key skills