Application Issue Resolution: Analyze application problems, document, resolve or escalate to Tier.
Daily Calls Participation: Engage in daily operational calls with stakeholders to review high-profile issues, updates, and new concerns.
Troubleshooting PC Setup and Browser Optimization: Diagnose and troubleshoot issues related to PC settings, browser optimization, access issues and network problems using remote technology tools.
Track Efforts with VA Enterprise Service Desk (ESD): Use the ServiceNow ticket system to track and manage issues from inception to resolution.
Requirements
Working knowledge of web-based applications and data access mechanisms.
Database management and administration tools experience.
Experience with enterprise level applications.
Maintain confidentiality of information processed or prepared.
Specialized training in system configuration.
ITIL experience.
ServiceNow ticket system.
Tech Stack
ServiceNow
Benefits
Eleven Federal Holidays
Paid Time Off accrued each pay period
Parental Leave
Three medical plan choices with generous employer contribution
Dental and Vision Insurance
Company paid Short-Term and Long-Term Disability
Company paid Life and AD&D Insurance
401k with competitive matching and vesting schedule
Continuing education assistance
Short Term / Long Term Disability & Life Insurance
Medical, Dependent Care and Commuter Flexible Spending Accounts
Employee Assistance Program
Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)