Key skills
ServiceNow
About this role
Role Overview
- Application Issue Resolution: Analyze application problems, document, resolve or escalate to Tier.
- Daily Calls Participation: Engage in daily operational calls with stakeholders to review high-profile issues, updates, and new concerns.
- Troubleshooting PC Setup and Browser Optimization: Diagnose and troubleshoot issues related to PC settings, browser optimization, access issues and network problems using remote technology tools.
- Track Efforts with VA Enterprise Service Desk (ESD): Use the ServiceNow ticket system to track and manage issues from inception to resolution.
Requirements
- Working knowledge of web-based applications and data access mechanisms.
- Database management and administration tools experience.
- Experience with enterprise level applications.
- Maintain confidentiality of information processed or prepared.
- Specialized training in system configuration.
- ITIL experience.
- ServiceNow ticket system.
Tech Stack
- ServiceNow
Benefits
- Eleven Federal Holidays
- Paid Time Off accrued each pay period
- Parental Leave
- Three medical plan choices with generous employer contribution
- Dental and Vision Insurance
- Company paid Short-Term and Long-Term Disability
- Company paid Life and AD&D Insurance
- 401k with competitive matching and vesting schedule
- Continuing education assistance
- Short Term / Long Term Disability & Life Insurance
- Medical, Dependent Care and Commuter Flexible Spending Accounts
- Employee Assistance Program
- Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)
- 529 College Savings Plan
- Legal Insurance
- Pet Insurance