Ensure the hearing centre operates smoothly, that participants are supported throughout the process, and that all essential administrative tasks are completed accurately, efficiently and to a consistently high standard.
Complete key pre and post hearing administrative tasks, ensuring records and follow-up actions are processed accurately and on time.
Support payment processing linked to hearings, maintaining clear and accurate documentation.
Assist colleagues at the hearing centre reception, welcoming participants, responding to queries and helping to create a calm and professional environment.
Manage competing priorities to contribute directly to the smooth running of both physical and virtual hearings.

Experience providing administrative support within a busy office or customer focused environment
Strong organisational skills with the ability to prioritise workloads and meet deadlines accurately
Excellent written and verbal communication skills with a professional and empathetic approach
Good IT skills, including Microsoft Office applications and Adobe software packages
A high level of attention to detail and the ability to handle sensitive and confidential information appropriately
A collaborative mindset and willingness to support colleagues and contribute positively to the team
A commitment to equality, diversity and inclusion in the way you work and interact with others

The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates.
This flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe.
Hybrid Working Policy – we are currently working to a policy of office attendance for two days per week with the rest of the time working from home.
Our Pay Policy – it is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band, but may offer a salary above the bottom in exceptional cases.
Annual review of salaries and generous progressive pay approach.
Reasonable adjustments to support disabled candidates throughout the recruitment process.
Screening and vetting – all of our roles are subject to pre-employment checks.
30 days annual leave
Enhanced Pension Contributions via our attractive Pension Scheme with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions.
Life Insurance – 4 x current salary
Enhanced Maternity and Paternity Leave
24 Hours Employee Assistance Programme
Cycle to Work Scheme
Perkbox membership
Subsidised restaurant in our Portland Place office
Season ticket loans

Administrator, Hearing Assistant

Key skills