Key skills
LeadershipPresentation Skills
About this role
Role Overview
- Develop and drive sustainable operating models for Delivery
- Own and manage end-to-end people strategy and operations
- Influence upstream service & product design
- Build relationships with the broader CS network
- Coordinate across teams to report on business results
- Define & run key forums for leadership teams
- Lead key programs & initiatives for Global Delivery
- Drive consistency & scalability in internal operations
Requirements
- 12+ years of progressive experience in contact center or customer service operations
- BA/BS degree or equivalent practical experience
- Strong people leadership and team management skills
- Experience translating big picture goals and strategy into implementable actions
- Experience working in global teams at scale
- Excellent business partnering, influencing, and presentation skills
- Experience designing team structures & organizational setup
- Strong analytical skills
Benefits
- Bonus
- Equity
- Benefits
- Employee Travel Credits