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Senior Manager, Global Delivery Excellence at Airbnb | JobVerse
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Senior Manager, Global Delivery Excellence
Airbnb
Remote
Website
LinkedIn
Senior Manager, Global Delivery Excellence
Canada
Full Time
5 hours ago
$144,000 - $180,000 CAD
Visa Sponsorship
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Key skills
Leadership
Presentation Skills
About this role
Role Overview
Develop and drive sustainable operating models for Delivery
Own and manage end-to-end people strategy and operations
Influence upstream service & product design
Build relationships with the broader CS network
Coordinate across teams to report on business results
Define & run key forums for leadership teams
Lead key programs & initiatives for Global Delivery
Drive consistency & scalability in internal operations
Requirements
12+ years of progressive experience in contact center or customer service operations
BA/BS degree or equivalent practical experience
Strong people leadership and team management skills
Experience translating big picture goals and strategy into implementable actions
Experience working in global teams at scale
Excellent business partnering, influencing, and presentation skills
Experience designing team structures & organizational setup
Strong analytical skills
Benefits
Bonus
Equity
Benefits
Employee Travel Credits
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