Human Resources Business Partner

Role Overview

• Developing new client relationships and serve as direct contact for the client key stakeholders and decision makers.
• Provides guidance and support to client inquiries regarding payroll, benefits, human resources, and general employee relations as applicable, escalating to partnering departments as needed.
• Manage ongoing long-term client relationships by resolving issues, communicating any changes in program parameters, providing procedure updates, etc.
• Meet with assigned clients quarterly or by defined schedule to determine service quality and/or service needs.
• Ensure clients maintain a favorable perception of RE’s service delivery and quality.
• Ensuring the streamlining of information flow between clients and the organization, escalating discussions, as appropriate, regarding technology related issues, expectations, concerns, and procedural changes.
• Conduct new client orientations, including benefits enrollment, and new hire onboarding.
• Conduct demos of web and software products for prospective clients and provide software training for new clients and/or new client contacts.
• Provide training to client contacts on RE’s services, process, payroll systems, employee benefits and support procedures.
• Provides feedback and suggestions on RE products, issues, processes, and procedures to enhance efficiency and continuous improvement for service delivery.
• Evaluate, and act to improve client satisfaction with all aspects of the organization’s services by working with leadership and operations to proactively supply client needs.
• Monitor and report on open inquiry case management issues by serving as an additional escalation point to resolve client issues.

Requirements

• Bachelor’s degree preferred; or 6+ years’ experience will be accepted in lieu of degree
• 3+ year’s professional Operations, Client Services, Account Management and/or Sales experience
• Proficiency in Microsoft Office, HRIS systems, PowerPoint, Outlook
• Must have excellent oral, written, and interpersonal communication skills
• Demonstrated ability to work effectively in a diverse workforce.

Benefits

• health insurance
• wellbeing programs
• retirement plans
• paid time off
• overtime pay for non-exempt employees
• robust learning and development programs
• reimbursement of job-related expenses