Build and maintain strong relationships with assigned customers, acting as a trusted advisor throughout their customer journey.
Drive customer adoption, engagement, and value realization across our solutions.
Develop and execute Customer Success Plans aligned with customer goals and business objectives.
Conduct regular business reviews and other value-focused customer engagements.
Monitor customer health, identify risks proactively, and implement mitigation plans to maximize customer success and retention.
Advocate for customers internally and collaborate closely with Sales, Support, Product Management, and Professional Services teams.
Own and drive customer renewal processes, ensuring timely execution and successful retention outcomes.
Identify expansion opportunities and partner with Sales to drive upsell, cross-sell, and account growth.
Maintain accurate customer records, account plans, and success metrics within CRM and business systems.
Contribute to the continuous improvement of Customer Success processes, tools, and best practices.

3–5+ years of experience in Customer Success, Account Management, Consulting, or a similar customer-facing role within SaaS
Proven ability to build trusted relationships with customers at multiple organizational levels, including executive stakeholders
Strong communication, presentation, and stakeholder management skills
Customer-centric mindset with a passion for helping customers achieve business outcomes
Ability to proactively manage multiple customers and priorities simultaneously
Experience working cross-functionally in a collaborative environment
Fluent in Danish and English

Customer Success Manager

Key skills